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Support for bushfire affected customers

Our thoughts are with the families and communities that have been impacted by the devastation of the recent bushfires. 

We’ve set up a Customer Bushfire Support line for affected customers. Please call 1300 561 171 from 8am to 8pm Monday to Sunday AEDT.  If you’re experiencing a power fault or emergency and need help now, please call our 24-hour Faults and Emergencies line on 131 799. For the most up to date information on outages in bushfire affected AusNet Services areas go to www.outagetracker.com.au or follow this link for daily updates on your towns' current power status and estimated restoration date.

Our priority is safely reconnecting customers to mains supply as soon as possible. We are also putting in place special assistance measures for those customers who have been impacted.

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