Along with other Australian energy network businesses, AusNet Services has announced the following measures to ease the burden on gas and electricity customers in hardship as a result of Covid-19:
These measures will be implemented immediately and we will work with energy retailers to ensure the benefits of this package flow through to customers smoothly.
For further details on the measures please see here. We encourage anyone that is experiencing financial hardship during this period to contact their gas or electricity retailer.
We would also like to thank our customers for their patience as we undertake critical works to maintain a safe and reliable supply of power. We have postponed and rearranged work that means customers will be without power for a time but in some cases this is unavoidable. This work is critical to ensure that electricity and gas supply continues to be safe and reliable through the pandemic and beyond. We ask that where you see our crews working you please keep an appropriate distance from them. Our crews are following all required regulations in relation to Covid-19 and are taking all required precautions.