Across western Victoria, AusNet Services is connecting homes, estates and regional towns to our natural gas network. Our connection process usually involves two steps – installing a service line from the street gas main to your property, and then installing your gas meter.
Whether it’s your property that’s new, or just the gas connection, we can help you get connected.
Standard domestic new gas connections involve two stages. As visualised in the steps below, the first stage involves the service line connection (steps 1 – 6), the second involves connecting the gas meter (steps 7 – 11). If the site is ready, we aim to complete the service line installations within 20 business days of receiving your Service Connection Request (SCR). The gas meter connections are completed within 2 business days of receiving your Meter Fix Request (MFX).
Find out if natural gas is available at your property using our Listing Database, Cost Calculator or ask your Retailer.
Choose your gas appliances so that we connect the right service for your needs.
Make sure your property is ready for service connection.
See Site Readiness Guide.
Request a service line installation with your preferred Retailer.
AusNet Services checks that the site is ready for connection and that the meter location is compliant.
If the site is ready and the meter location is compliant, AusNet Services installs the gas service line.
Your plumber installs the gas appliances and then lodges a Certificate of Compliance (CoC) with the VBA.
Request the meter installation with your Retailer. You will need the CoC and Plumber's Licence number.
If the site is ready and the meter position is compliant, AusNet Services installs the gas meter.
Your plumber makes sure your gas appliances are working and safe to use.
Start using your new natural gas. Enjoy!