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Access your meter data

AusNet Services digital meters, also know as ‘smart meters’ record electricity usage by the half-hour and transmit this information back to us four times a day. As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage. 

There are 2 ways you can access your meter data:

 

  1. Via myHomeEnergy

    myHomeEnergy is a free web portal that displays data from your smart meter in a graphical way, and allows you to extract your data in a format that is compatible with online comparison tools, including Victorian Energy Compare. myHomeEnergy is available to eligible residential and small business customers within the AusNet Services network.

    Register now for myHomeEnergy

  2. Make a request for metering data

    Customers with a meter connected to the AusNet services network can request up to two years of metering data via the Metering Data Portal. Before you start your application, you should have your electricity bill handy.

Access to your property

Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times. Some helpful tips for maintaining meter access are provided below.

  • Notify your electricity retailer if there are any specific considerations for meter access, or if you have a power industry lock (which we can open with a master key).
  • Regularly prune trees or shrubs that may restrict access to your meter. Ensure gates on your property are easy to open. 
  • Remove personal locks on your gate or meter box.
  • Keep dogs or other pets away from your meter. 

 

For frequently asked questions and information on how to read your meter, please see the Metering FAQs


In-home display (HAN Device Portal)

If you are an eligible AusNet Services customer, you may request that the AusNet Services electricity meter at your home be enabled to permit a connection with a ZigBee® Certified and Zigbee® Smart Energy Profile (SEP) in-home device. In home devices can be used to link appliances, or to assist you to better access and monitor your electricity consumption, which may help you better manage your energy usage.

Please note: If you are currently a myHomeEnergy user your myHomeEnergy access will cease upon the connection of your In Home Device.
You can submit a request to AusNet Services for your electricity meter by accessing the online portal.
ZigBee® is a registered trademark of The Zigbee Alliance, Inc.

 

Smart Meter Upgrades 

Our specialised technicians will be visiting your area shortly to make a small change to your electricity meter, replacing your current communications card within the meter with a new, upgraded card