AusNet Services digital meters, also know as ‘smart meters’ record electricity usage by the half-hour and transmit this information back to us four times a day. As a result, we’re better able to monitor and manage your supply, and respond more quickly if there’s an outage.
There are 2 ways you can access your meter data:
Although digital meters are usually read remotely, AusNet Services will always need physical access at times for maintenance and auditing purposes. To assist with this, we ask that you provide clear and safe access to your meter at all times. Some helpful tips for maintaining meter access are provided below.
For frequently asked questions and information on how to read your meter, please see the Metering FAQs.
If you are an eligible AusNet Services customer, you may request that the AusNet Services electricity meter at your home be enabled to permit a connection with a ZigBee® Certified and Zigbee® Smart Energy Profile (SEP) in-home device. In home devices can be used to link appliances, or to assist you to better access and monitor your electricity consumption, which may help you better manage your energy usage.
Please note: If you are currently a myHomeEnergy user your myHomeEnergy access will cease upon the connection of your In Home Device.
You can submit a request to AusNet Services for your electricity meter by accessing the online portal.
ZigBee® is a registered trademark of The Zigbee Alliance, Inc.
Our specialised technicians will be visiting your area shortly to make a small change to your electricity meter, replacing your current communications card within the meter with a new, upgraded card