Our thoughts are with the people and families impacted by the devastation of the Victorian fires. We know that some of our customers are still without energy supply and we are working tirelessly to get them back on as soon as possible.
We’ve set up a Customer Bushfire Support line for our customers affected by the bushfires across the state. Please call 1300 561 171 from 8am to 8pm Monday to Sunday AEDT. If you’re experiencing a power fault or emergency and need help now, please call our 24-hour Faults and Emergencies line on 131 799.
For the most up to date information on outages in bushfire affected AusNet Services areas go to www.outagetracker.com.au. Follow this link for daily updates on your towns' current power status and estimated restoration date.
Keep an eye out on AusNet Services’ Facebook page for community updates.
For general information about bushfire affected areas go to www.emergencies.vic.gov.au/respond.