Our network has become more reliable over recent years, but outages can still happen. Such as in events like extreme temperatures or storms. It’s important that we’re all prepared for these events when they occur. A little bit of planning goes a long way, read our simple tips below to stay safe and prepare for outages.
Power outages could affect your household activities. Every resident should consider the following:
Once you have ensured your own safety, look after those around you who may be vulnerable and sensitive to heat.
Business Power Contingency Plans
Faults and emergencies
To report faults or emergencies, contact
our 24/7 customer support line on
13 17 99 or email us.
If you live in an area prone to storms, we recommend making a plan to help you minimise risk and take action in the event of storm damage or a power outage. Some factors to consider before, during and after a storm are provided below and also in our Preparing for Storms brochure.
Before a storm
Regularly prune any trees growing close to private electricity lines on your property – please consult with an appropriately qualified contractor.
Fully charge your mobile phone.
Keep a battery-operated radio and torch on hand (as well as spare batteries).
Ensure you know how to manually open your electric garage door.
Turn your fridge to a cooler setting to help keep food colder for longer during an outage.
Adjust the ‘autosave’ function on your computer for more frequent back-up of important documents.
During a storm
Stay well away from fallen powerlines and immediately report a fault.
Do not use damaged or wet appliances.
Do not use a landline phone during a storm – this can result in an electric shock.
Listen to a battery-operated radio for weather and power updates.
Turn all power points off at the wall during an outage and leave one light on to alert you when power is restored.
After a storm
Contact an electrical contractor to inspect and repair any damage, then call us on 13 77 99 to have your power restored.
Take extra care around your switchboard, particularly if it’s outdoors – wear synthetic or rubber-soled shoes to reduce your chance of electric shock.
Continue to listen to a battery-operated radio for weather and power updates.
Alert your neighbours of any potential danger.
Do not connect a portable generator to your wiring unless an electrical contractor has installed an isolating switch.
Do not swim in floodwaters – live wiring or fallen powerlines may be in or around the water.
Contact the Victoria State Emergency Service (SES) on 13 25 00, or your local council, if you require emergency relief or support.
During a bushfire, you may experience interruptions to your electricity and/or gas supply, even if your property isn’t directly affected. For this reason, your bushfire contingency plan should factor in a possible loss of gas and electricity.
Some things to consider as part of your bushfire plan are provided below.