For all your Compliments, Complaints and Feedback relating to your Electricity or Gas supply in AusNet Services Distribution areas.
Phone: 1300 360 795 (9am-5pm, Monday to Friday)
Locked Bag 14051
Melbourne City Mail Centre
Melbourne VIC 8001
Level 31, 2 Southbank Boulevard
Southbank VIC 3006
Commonly asked questions and answers to help you with any queries relating to billing, connections, gas, electricity, faults and emergencies.
(24 hours a day, 7 days a week)
Phone: 13 17 99
Phone: 13 67 07
For all media enquiries from journalists and media outlets (24 hours a day, 7 days a week).
Phone: (+61) 3 9483 0989
Please note: The AusNet Services media team does not have access to customer records, so is unable to respond to customer enquiries.
Please note: the form below should not be used to report a fault or emergency. Please use our 24/7 fault lines listed above to report a fault or emergency. Enquires submitted via this form are only monitored during business hours.