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Community Energy

Last modified: 19 November 2016

Community energy is when a community group initiates, develops, operates and benefits from a shared or individual energy resource. Every project is different and tailored to each community's needs and context.

It is important to remember that community projects require significant time and effort from dedicated resources. The projects are time consuming and complex so support of the community is crucial.

Gas

Last modified: 19 November 2016

Information on how to connect to our gas network, access your gas meter and usage and important safety tips.

Renewable Energy

Last modified: 19 November 2016

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Reliability

Last modified: 19 November 2016

We are continuously working to improve the reliability of electricity supply to our customers and each year we aim to outperform the reliability targets set by the Australian Energy Regulator (AER).

Information

Safety

Last modified: 19 November 2016

Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.

Information

Access your meter data

Last modified: 19 November 2016

Information on how to access your meter and how to manage your meter data including myHome Energy portal, Electricity Metering Data Requests and in-home dislplay.

Demand Management

Last modified: 19 November 2016

One of the ways we manage demand is by upgrading our transformers and powerlines, to increase the overall capacity of our network. And while this helps to ensure safe and reliable supply during peak times, it also means operating below capacity during off-peak times.

Customer charter

Last modified: 19 November 2016

Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Service Standards

Last modified: 19 November 2016

We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.

Gas safety

Last modified: 19 November 2016

Safety is our number one priority - for you and our employees. The following section has information to assist you in gas safety and preparedness activities:

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