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Access your meter data

Last modified: 19 November 2016

Information on how to access your meter and how to manage your meter data including myHome Energy portal, Electricity Metering Data Requests and in-home dislplay.

Safety

Last modified: 19 November 2016

Advice on what to do in a power outage, when working near lines, for customers on life support equipment, how to apply for a decorative device permit, how to safely maintain your private powerlines and dial before you dig.

Information

Customer charter

Last modified: 19 November 2016

Our Customer Charter outlines this commitment and is designed to explain, in simple terms, our relationship with you, including who we are, what you can expect from us and what we expect from you.

Charter

Service Standards

Last modified: 19 November 2016

We strive to deliver the highest levels of customer service, and we guarantee our service undertakings to you via our Guaranteed Service Levels scheme which covers four key areas: (1) Interruption duration (2) Number of interruptions (3) Momentary interruptions and (4) Service Standards.

Demand Management

Last modified: 19 November 2016

One of the ways we manage demand is by upgrading our transformers and powerlines, to increase the overall capacity of our network. And while this helps to ensure safe and reliable supply during peak times, it also means operating below capacity during off-peak times.

I want solar

Last modified: 19 November 2016

I want solar

Maintaining gas appliances

Last modified: 19 November 2016

Home gas appliances need to be regularly checked and maintained in accordance with manufacturers specifications. This is important to maintain proper function and safety.

Smart Meter Upgrade

Last modified: 19 November 2016

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Smart Meters

Last modified: 19 November 2016

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Private powerlines

Last modified: 19 November 2016

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