AusNet Services aims to provide you with the highest standard of electricity supply reliability and customer service. There will be occasions when supply is interrupted, caused by either planned or unplanned interruptions. We commit to keeping you informed of interruptions and encourage you to report faults using the advice provided.
Click on the icon to see our outage map and view any interruptions in your area.
Contact us to report any faults or emergencies.
As part of our ongoing maintenance and improvement program, we may need to switch off electricity supply to provide safe access to electricity poles and wires in some distribution areas. Unless it is an emergency or a load shedding situation, we will give you at least four business days' written notice of the outage occurring. We apologise in advance for any inconvenience this may cause.
Unfortunately, unplanned outages causing loss of supply are unavoidable. They can occur because of:storms, lightning strikes, falling trees, branches or bark, birds or animals contacting powerlines, motor vehicle accidents, equipment failure, or failure by customers to observe their obligations (such as a failure to clear trees). We will use our best endeavours to restore supply as soon as possible, allowing for reasonable priorities.
Click on the icon to report a streetlight fault.
Customers can report any faults in our electricity networks as follows:
Phone: 13 17 99
For your safety, please stay clear of fallen or damaged powerlines and infrastructure, and keep out of electricity easements.